Frequently Asked Questions

The COAST program serves the residents of Hamilton-Wentworth who have serious mental health issues and are in crisis. COAST is a multidisciplinary team consisting of child and youth crisis workers, mental health workers, nurses, social workers and plain-clothes police officers.

A mental health worker will respond to a call on the COAST crisis line and make a preliminary assessment regarding the mental health concern. The worker will determine whether to respond with telephone support or a mobile visit.

Once the mental health triage worker collects information over the phone, the next step, if required is outreach. Daily, between 8 am to 1 am, the outreach mobile unit, consisting of a mental health worker and a police officer, is able to go to the mental health crisis situation.

The goal is to help the individual/family deal with the crisis in the environment of choice where a management plan will be developed to defuse the crisis situation. A follow-up plan will also be provided.

If necessary, the follow-up plan may involve linkage to additional community agencies or support networks. Clients will be given the opportunity for support services following a crisis situation.

Clients requiring support or follow-up will receive assistance from the support team within 24 hours of the crisis situation.

The client will receive support or follow-up until either the difficulties have been resolved or the client has been linked to appropriate community resources.

Psychiatric consultation, assessment and/or treatment is negotiated on an individual basis.

We’re proud to be part of a unified Community team effort with St. Joseph’s Healthcare and the Hamilton-Wentworth Regional Police.